Job Description

Call Center Team Leader (Remote | LATAM)\nAt Match Recruitment Agency, we connect top talent with leading international IT and digital companies around the world. One of our key partners a fast-growing international company in the iGaming industry is looking for a Call Center Team Leader to join their expanding LATAM team.\nIf you enjoy leading people, optimizing team performance, and working in a fast-paced international environment, this could be the perfect next step for your career.\n What Youll Do\nAs a Team Leader, youll play a key role in driving team performance and creating a productive, motivated work environment. Your responsibilities will include:\nMonitoring team performance, call quality, and key operational metrics\nSupporting and guiding operators to improve results and productivity\nDistributing workload and managing daily team operations\nParticipating in recruitment processes alongside HR\nOnboarding and training new team members\nCreating schedules, tracking reports, and helping improve internal processes\nIdentifying operational challenges proactively and implementing solutions\n What Were Looking For\nWere seeking someone proactive, organized, and people-oriented who can confidently lead a remote team.\nRequirements:\n+6 months of experience leading or supervising teams\nBackground in call centers, sales, customer support, or retention\nExperience managing KPIs, schedules, and operational workflows\nFamiliarity with CRM systems\nStrong communication and problem-solving skills\nAbility to multitask and prioritize effectively\nSpanish proficiency (Native or C1+)\nEnglish level B1+ (for communication with management and international teams)\n Nice to Have\nExperience in iGaming or fintech environments\nExperience working with international remote teams\n What We Offer\n100% remote work opportunity\nStable full-time schedule (5 days a week)\nOpportunity to lead a dynamic and growing team\nInternational work environment with growth opportunities\nPaid vacation days + additional wellness days\nCompetitive compensation package with performance-based bonuses\nAdditional compensation details and bonus structure will be discussed during the interview process\nIf youre looking for a role where you can make an impact, grow professionally, and be part of an ambitious international project, wed love to hear from you.",