Job Description

In our team as an expert sales advisor representative you will be responsible for serving users, providing them with the best solutions and maintaining constant knowledge of the client's services or products.\nThis is what you will do:\nYou will carefully manage and respond to all incoming and outgoing customer queries.\nYou will provide excellent service through active listening.\nYou will work with confidential customer information and treat it carefully.\nYou will seek to resolve situations with patience, empathy and understanding from the first contact.\nYou will maintain a continuous working knowledge of our clients' products, services and promotions.\nYou will accurately document and update records in the required systems.\n\nThe TOP Team is looking for someone who:\nLanguage level(s): English B2 or higher (80%)\nEducation: High School Diploma (physical or digital copy)\nKnowledge and/or affinity in support, programming, development of software and related.\nFull availability to work in our structured schedules of 42 hours per week TRN M-F 10:00 - 19:00 / OPS: 7:00 - 21:00 (2 days off per week).\nFull availability to carry out immediate selection process.\nNo experience.\nWith commercial skills, good communication and advanced use of office tools\nResidents in Bogotá\n\nLet's talk about benefits:\nCompetitive salary: $2,315,000 + legal benefits.\nBonus for indicators of up to 15% of the base salary.\nProfessional growth, here your potential has no limits!\nIndefinite-term contract.\nPaid training and education designed to boost your success.\nAccess to wellness programs, employee fund and discounts with allies.\nGlobal experience in one multinational with a diverse and inclusive culture.\n\n*Terms and conditions apply.\n\nLOCATION - Work at home, Bogotá\n\nThis is what sets us apart:\nWe are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its different cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best places to work in the country and the world, we continue to lead the way in innovation, always going above and beyond.\n\nAt TP, we champion diversity, equity and inclusion in every connection. We value the unique perspectives and identities of our clients and collaborators, fostering an inclusive culture where all voices are heard, valued and respected. Our commitment to diversity strengthens our connections, creates meaningful impact, and builds a more equitable world.\n\nMake a difference with the TOP Team!",