Job Description

A software company in the US is looking for a Technical Support Coordinator to join our support team.
At AFS - Asds and Co. SC we value excellence in customer service and are looking for a professional with experience in CRM and an excellent level of English (minimum B2, C1 preferably).

Necessary skills:

- Excellent level of English (Cambridge C1 min)

- Experience in CRM

-Ability to work under pressure.

-Strong organizational skills.

-Excellent customer service skills.

-C1 English proficiency

-Highly responsible and reliable.

-Proficient in Excel, OpenOffice/LibreOffice, Google Docs

-Detail oriented

- Previous experience in a Call center in English .2 years

- Ability to coordinate and manage customer service by coordinating
6-7 technicians.

As a Technical Support Coordinator, you will be responsible for managing customer requests, resolving technical issues, and coordinating with different teams to ensure an optimal experience.

Your role will involve advanced use of CRM systems to manage and analyze customer data, enabling you to deliver efficient service solutions.

You must have clear and effective communication skills, both written and verbal (in English) to interact with clients and colleagues of different levels.

Additionally, contact will be established between the support team and customers to ensure that technical issues are addressed and resolved quickly and effectively.

The ability to work independently and in a team, as well as the ability to manage multiple tasks and priorities in a remote environment, will be a plus.

You have an advanced level of English, proactive emphasis and customer service attitude, this is what you need.

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