Job Description

Are you passionate about technology and helping users solve technical issues?\nJoin Atlantic Quantum Innovations as a Technical Support Representative and become part of a dynamic team providing assistance to customers in both English and French.\nIf you enjoy troubleshooting, problem-solving, and delivering exceptional customer experiences, this opportunity is for you.\nRole Purpose\nProvide first-level technical support by assisting customers with technical inquiries, troubleshooting issues, and ensuring timely resolution while maintaining service quality standards.\nJob Responsibilities\nDiagnose and resolve customer technical issues.\nAssist users through phone, chat, or email support channels.\nEscalate complex cases when required.\nDocument interactions accurately.\nDeliver a positive customer experience during every interaction.\nFollow established procedures and technical guidelines.\nRequirements\nEnglish proficiency B2 or higher.\nFrench proficiency B1 or higher.\nHigh School Diploma.\nStrong troubleshooting and analytical skills.\nExcellent communication skills.\nPrevious technical support experience is a plus.\nFull-time availability.\nPreferred Skills\nBasic understanding of computers, software, and internet connectivity.\nCustomer service orientation.\nProblem-solving mindset.\nAttention to detail.\nAbility to work in a fast-paced environment.\nWhat We Offer\n Direct contract with the company\n Paid training\n Career growth opportunities\n Multicultural work environment\n Professional development programs\n Competitive compensation package\n Excellent workplace culture\n Stability and long-term growth\nApply today and take your multilingual career to the next level!",