Job Description

The future is bright for the Porch Group, and we’d love for you to be a part of it as a Technical Support Specialist

We are a fast-paced software company seeking a technical support customer service representative. The ideal candidate is a self-starter with excellent creative problem-solving skills. Our company produces several software-as-a-service (SaaS) solutions and caters, among others, to the Property Inspection business supporting users all over North America, AU, NZ, UK and more via our Internet-based tool suite.

This is a work from home position and a customer-facing role, and your day-to-day will involve working directly with customers to provide live support via phone, chat, and email. Your responsibilities will include troubleshooting issues customers are having, working with them to find a solution, and walking the customer through the steps they need to take in order to correct the issue.

What You Will Bring As A Technical Support Specialist

2+ years of experience in a technical support role

Excellent written and spoken English communication.

Excellent conflict management and de-escalation skills.

Ability to maintain an upbeat, caring, and empathetic attitude towards customers.

General understanding of the troubleshooting process and the ability to outline your approach.

Experience troubleshooting desktop applications.

Windows and Mac troubleshooting experience.

The ability to type 50+ Words per Minute.

Basic understanding of Microsoft Office and G Suite Programs.

Excel, Word, Sheets, Docs.

Self-Starter, able to work and learn independently.

Comfortable learning 1-on-1 or through self-guided videos and documentation.

Ability to switch effectively between different types of work.

Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

What You Will Get Supporting Porch Group

Pay range: COP 3,479,000.00 - 3,653,000.00 salary per month ",