Job Description

GLPI Implementation and Support Specialist\nREQUIREMENTS:\nTechnical or university training in Systems, Computer Science or related careers.\nMinimum experience of 3 years in GLPI implementation, administration and support (version 10.x or higher).\nService desk experience (ticket management and user support).\nExperience managing or leading support teams (desirable).\nSolid knowledge of Linux, Apache or Nginx and MariaDB/MySQL.\nExperience in integrations with LDAP or Active Directory.\nPractical knowledge or certification of ITIL good practices.\nAnalytical capacity, organization and results orientation.\nFUNCTIONS:\nImplement and manage GLPI solutions in On-Premise or Cloud environments.\nLead or participate in GLPI implementation processes, ensuring their correct configuration and adoption.\nParameterize entities, profiles, business rules and agreements service level (SLA).\nManage and supervise the service desk, ensuring compliance with times and quality of service.\nModel and configure ITIL processes: incidents, requirements, problems and changes.\nManage CMDB and inventory using GLPI Agent or FusionInventory.\nIntegrate GLPI with LDAP / Active Directory (SSO).\nProvide N2/N3 support and incident management complex.\nBENEFITS:\nEntry to the consultant's General payroll\nRemuneration according to the market\nMode: Remote Work.\nHours: Monday to Friday from 8:30 am to 6:30 pm.",