Job Description

Job Description
We are looking for a Support Technician to provide assistance to students in the use of digital platforms and in resolving technical incidents. The position is key to guaranteeing a fluid experience in accessing educational digital tools.
Responsibilities:
Advice on the use of digital platforms and tools.
Diagnosis and resolution of software and hardware incidents in Windows and MacOS environments.
Management of requests, assistance and technical configurations through a ticket system.
Coordination of tickets with technology providers such as Dynamics, Jira and Zendesk.
Resolution of general and technical queries through written channels and telephone support.
Requirements:
Experience in similar positions and in customer service.
Knowledge of software configuration on Windows and Mac.
Ability to configure applications in Windows and Mac environments.
Experience in remote support with Anydesk and Teamviewer.
Intermediate level in computer skills.
Mastery of office tools.
Experience with Office 365.
Ability to resolve technical incidents of different types.
Communication skills.
Proactive person with ease in teamwork.

Salary to receive
To agree