Job Description

Fractalia Group, a multinational, present in more than 13 countries and with more than 2,000 employees that offers massive support services to any technology and a leader in information technologies\nRequires a N1 Support Technician with the following functions:\n- Main functions \nRemote support (teamviewer) both at the software and hardware level (windows and mac). \nResolution of incidents through call or ticketing tool (servicenow), escalation of tickets, categorization and correct use of status reasons, and documentation of all steps carried out. \nManage user registrations, cancellations and modifications in Active Directory, password reset, license assignment. \nLayout and enrollment of equipment, putting them in domain, inventory in Glpi, warranty management with supplier, remote printer configuration, VPN installation and configuration, mobile telephony (line registrations, cancellations, roaming activation, rate changes, jump groups, terminal configuration, etc.). \nManage o365 services, resolution of incidents in sharepoint, microsoft teams, office package. Installation and configuration of antivirus. \n- Specific knowledge \nITSM Management Tools, Remedy, CMDB, GLPI, Servicenow, among others. \nKnowledge in O365, use of the Microsoft and MAC platforms. \nKnowledge of ANDROID Smartphones, APPLE, VPN concepts, knowledge of Antivirus (Cytomic).\n Experience in managing Microsoft credentials (Entra ID, Active Directory and Microsoft 365), Basic knowledge of computer security (credential management and MFA).\n- Modality\nREMOTE\n- Hours\nM-F from 8 am to 5:30 pm Spain time\nJoin FRACTALIA CHILE SPA and is part of a team that strives to be a leader in the Telecommunications industry\nContribute your talent and vision to continue driving our success!",