Job Description

We are looking for Customer Service Advisors for our Postpaid Service campaign, in remote work mode.\nThe position aims to provide service to users with CLARO service, resolve their queries and carry out the corresponding procedures during the call.\nMain functions\nReceive calls from users with CLARO service.\nProvide information and guidance in accordance with the client's requirement.\nResolve queries and requests.\nPerform commercial management during service.\nRegister correctly the information of the procedures carried out.\nComply with the established standards of care.\nRequirements\nMinimum experience of 3 months in a Call Center.\nAvailability to work remotely.\nHave a PC or laptop.\nWindows 10 or 11.\n5th generation Core i3 processor or higher, or equivalent.\nRAM memory of at least 8 GB.\nMinimum wired Internet 50 Mbps.\nHeadphones with USB connection.\nCamera available for the training stage.\nWorking day\nFull Time PM Shift\nMonday to Sunday with rotating rest.\nAvailable schedules:\nRANGE: 1 \n12:00 p.m. m. to 8:15 p.m. m.\n1:00 p. m. to 9:15 p.m. m.\nRANGE: 2 \n2:00 p. m. to 10:15 p.m. m.\n3:00 p. m. to 11:15 p.m. m.\n3:15 p. m. to 12:00 a.m. m.\nDay of 7 hours and 30 minutes of management plus 45 minutes of refreshment.\nRemuneration\nBasic salary: S/1,130\nVariable bonus: S/300\nPermanence bonus: S/300, distributed according to the conditions of the campaign.\nPaid training\nStart: August 24\nHours: Monday to Saturday, from 12:00 p.m. m. to 7:00 p.m. m.\n12 days of theoretical training + 4 practical days.\nTraining payment: S/240, subject to the conditions established to access the benefit.\nHiring modality\nLocation of Services (RXH).\nIt is required to have a RUC and SOL Code. Payment is made by Receipt for Fees.",