Job Description

We are looking for Customer Service Advisors for our Postpaid ATC campaign, in remote mode, serving users of the CLARO service.\nWhat will your functions be?\nReceive calls from users with CLARO service.\nProvide adequate service and resolve queries.\nGuide the customer according to their requirements.\nPerform commercial management during service.\nCorrectly record the information of the procedures carried out.\n Remuneration\nFull Time:\nBasic salary: S/1,130\nVariable bonus: S/300\nPermanence bonus: S/300, distributed in S/100 during the first, second and third month.\n Schedule\nFull Time PM Shift\nMonday to Sunday with rotating rest.\nAvailable schedules:\nRANGE: 1\n12:00 p.m. m. to 8:15 p.m. m.\n1:00 p. m. to 9:15 p.m. m.\nRANGE: 2\n2:00 p. m. to 10:15 p.m. m.\n3:00 p. m. to 11:15 p.m. m.\n3:15 p. m. to 12:00 a.m. m.\nThe day includes 7 h 30 min of management + 45 min of refreshments.\n Paid training\n Start: Thursday, August 20\n Monday to Saturday, from 12:00 p.m. m. to 7:00 p.m. m.\n 12 theoretical days + 4 practical days.\n Total training payment: S/240, subject to the established conditions.\n Requirements for remote modality\nMinimum experience of 3 months in a Call Center.\nPC or laptop.\nWindows 10/11.\n5th generation Core i3 processor or equivalent onwards.\n8 GB of RAM minimum.\nMinimum wired Internet 50 Mbps.\nHeadphones with USB input.\nCamera on during training.\nAvailability for Lima.\nHiring\nThe contracting modality is Location of Services. It is required to generate RUC and SOL Code and payment is made through Fee Receipt.",