Job Description

We are growing and we continue looking for professionals with a lot of attitude!\nWe are growing and we continue looking for professionals with a lot of Winner attitude!We are WIN, a Peruvian fiber optic internet service company with nationwide reach, we are committed to our community enjoying the true speed of the Internet.\nWe are looking for the best talents and you can be the next Winner.\n\nYou will be responsible for:\nGuarantee customer retention and loyalty through the different tools of negotiation\nReport and track incidents entered through our service channels\nMake calls to external Clients who express their intention to cancel (scheduled or transfer)\nFollow up on offers granted during the negotiation and validate their compliance\n\nTo be a winner you need:\nMinimum experience of 6 months in the position and/or similar functions (Experience in ATC Telephone campaigns, Retention or Loyalty in Call Center)\nHave a laptop or PC with a tenth generation Core i3 processor / Core i5 or Core i7 from the sixth generation / Ryzen 5 or Ryzen 7 onwards. \n8GB RAM memory + Headphones to make phone calls.\nHave a minimum internet speed of 80 Mbps with a cable-to-network internet connection.\nAvailability to work remotely, 1 or 2 times in person.\n\nWe offer you:\nPayroll salary, according to the market.\nPrivate medical insurance covered 100%\nCorporate agreements for your physical well-being and mental.\nCorporate agreements in higher education and languages.\nPreferential plans in our Win services.\n\nThis call is in accordance with WIN's organizational policies where diversity is respected and does not make any type of discrimination in accordance with Law No. 28983, it also promotes the inclusion of people with disabilities in accordance with Law No. 29973 and does not request any type of payment or subscription to participate in recruitment and selection processes according to our Anti-bribery Policy.",