Job Description

We are a leading international company in the sale of health and beauty products (food supplements, supplements, etc.).

We are looking for a new trainer for the second commercial line, aimed at recontact sales and cold-based management, who will boost the performance of operators through practical, structured and results-focused training.

Main functions:

- Train and train second-line sales operators, focused on cold line, commercial recontact and cold base management.
- Design and deliver training sessions focused on sales technique, objection handling, retention, negotiation, closing, increasing the average check and improving commercial performance.
- Prepare visual materials, guides, presentations and practical resources for training and reinforcement processes.
- Prepare work plans and training scenarios according to the needs detected in the operation.
- Analyze calls, identify recurring errors, detect commercial weaknesses and convert these findings into concrete training actions.
- Provide clear, structured and useful feedback to operators, with a focus on practical improvement and real results.
- Accompany the development of the team in key skills for working with cold clients, commercial monitoring and recovery of sales opportunities.
- Participate in updating, creating and optimizing scripts, materials and training content.
- Actively collaborate with the supervision, monitoring and leadership areas to detect training needs and define improvement actions.
- Complete reports and keep internal documentation related to training, monitoring and results updated.

Requirements:

- Verifiable experience as a trainer, coach or trainer in commercial areas.
- Real experience in sales, ideally in call center or telephone sales.
- Solid understanding of the second line of business: cold foundation, recontact, follow-up and customer recovery.
- Experience or practical mastery in objection handling, retention, negotiation and sales closing.
- Ability to analyze calls, detect business weaknesses and give firm, clear and actionable feedback.
- Ability to structure training sessions, develop work plans and adapt content according to the team's needs.
- Excellent verbal communication, active listening, empathy, training criteria and leadership capacity.
- Analytical, organized, proactive and results-oriented profile.
- Ability to maintain dynamic, useful sessions focused on practical application.
- Previous experience in health products, supplementation or natural products is desirable.

- Use of tools such as Canva, Google Slides, PowerPoint or similar.
- Experience in designing visual teaching materials.
- Basic knowledge or functional use of AI to support the creation of content or training materials.
- Experience in developing commercial scripts or updating sales scripts.
- Previous experience in remote teams or in operations with monitoring by indicators.
- General knowledge of commercial performance metrics in call centers.

What do we offer you?

- 100% remote work: From the comfort of your home, anywhere in the world.
- Schedule: Monday to Friday, 9-hour day (8 work hours + 1 hour lunch), from 8:00 a.m. to 5:00 p.m. Colombia time. Saturdays: one variable per month, according to operational need.
- Salary: fixed base from 2.7 $ dollars per hour + bonus of up to 250 $ dollars per month according to achievement of objectives.
- Biweekly payments: You will receive your payments in dollars through cryptocurrencies. You will receive the necessary support if you are not familiar with this payment method.
- Paid vacations (14 days a year)",