Job Description

Customer Service Representative (English & French)\nLocation: Remote\n Employment Type: Full-Time\n Languages Required: English C1 and French C1 (written and spoken)\n Schedule: Full availability required\nPosition Overview\nWe are seeking a Customer Service Representative to join our remote team and deliver an exceptional customer experience through chat support. In this role, you will assist customers with inquiries, troubleshooting, order-related questions, and general support while maintaining a high standard of service and professionalism.\nThe ideal candidate has excellent communication skills in both English and French, is customer-oriented, detail-focused, and committed to delivering outstanding support experiences.\nResponsibilities\nRespond to customer inquiries via chat in a professional, timely, and customer-focused manner.\nAssist customers with product purchases, order status requests, service inquiries, and general support needs.\nTroubleshoot customer issues and provide accurate solutions while ensuring customer satisfaction.\nMaintain a high level of service quality in all customer interactions.\nStay updated on products, policies, procedures, and industry trends to provide accurate information.\nCollaborate with Quality Analysts, Trainers, Team Leads, and Managers to meet performance goals and continuously improve skills.\nFollow communication guidelines and utilize approved chat templates to ensure consistency and efficiency.\nAccurately document customer interactions in the companys internal systems and databases.\nAdhere to schedules, productivity expectations, and performance metrics.\nMaintain professionalism, empathy, and courtesy during all customer interactions.\nRequirements\nEnglish proficiency: C1 or higher.\nFrench proficiency: C1 or higher.\nPrevious experience in customer service, customer support, call center, chat support, or a similar customer-facing role.\nExcellent written communication and interpersonal skills.\nStrong problem-solving abilities and attention to detail.\nAbility to work independently in a remote environment.\nComfortable using multiple software platforms and customer service tools simultaneously.\nReliable internet connection and a suitable home office setup.\nFull schedule availability required.\nPreferred Qualifications\nExperience providing support through live chat.\nPrevious experience working in a fast-paced customer service environment.\nFamiliarity with CRM or customer service management systems.\nBenefits\n100% remote position.\nOpportunity to work with an international team.\nOngoing training and professional development.\nDynamic and customer-focused work environment.",