Job Description

rilingual Customer Support Representative Bogotá (WAHA) \nBe part of a global business services environment and support strategic partners through structured communication and process optimization. This role offers exposure to international business operations, continuous learning, and professional growth within a dynamic and well-structured campaign. \n \nWhat youll be doing: \n Contact business partners nominated by regional subsidiaries. \n Manage outbound communications via phone and email. \n Follow up on assigned partners to ensure continuity and process optimization. \n Support the use and understanding of digital business solutions. \n Maintain ongoing communication to build professional relationships. \n Register activities, interactions, and updates in internal tools. \n Comply with productivity, quality, and performance indicators defined by the campaign. \n \nWere looking for someone who: \n Has experience in B2B environments, customer support, or business process roles (preferred). \n Demonstrates strong communication and follow-up skills. \n Is organized, proactive, and detail oriented. \n Has an English B2 and Portuguese B2 level \n Is comfortable working with phone- and email-based interactions. \n \nConditions: \n Training salary: COP $2.583.712 / month \n Production salary: COP $$3.229.640 / month \n Contract type: Indefinite term \n Languages: English B2 / Portuguese B2 \n Campaign type: WAHA Bogotá \n Workload: Full time | 42 hours per week \n Training (TRN): Monday to Friday full time \n25 days of training + 5 days of nesting \n Operations (OPS): \nMonday to Friday full-time Weekends OFF \nBonuses / Benefits: \n Performance-based incentives for up to 15% of salary. \n Continuous training and skill development. \n Professional growth opportunities within a global campaign. \n Stable schedule with weekends off. \n \nAbout the Campaign: \nThis is a partner support and follow-up line, focused on managing communications and maintaining active engagement with assigned partners. The role involves structured phone and email interactions, ensuring continuity and process alignment across regional operations. \n \nThis is what sets us apart: \nWe are a global organization operating in more than 100 countries, recognized for excellence in digital business services and people-focused culture. Certified as a Great Place To Work®, we promote innovation, collaboration, and continuous improvement. \nWe actively support diversity, equity, and inclusion, creating a respectful and inclusive work environment where every individual is valued. \nMake a difference with the TOP Team!",