Job Description

At UPN we have the challenge and constant commitment to ensure quality education that allows us to leave our mark through our thousands of students. Contribute to the team that transforms lives!\nContribute to the team that leads the country's transformation!\nWe are looking for: Perfect Start Advisor - distance / Remote career\nWhat is the challenge?\nProvide comprehensive support and accompaniment to the student during their adaptation to university life, promoting their timely participation in established activities. It contributes significantly to student satisfaction and retention.\nWhat are the requirements?\nBachelor's degree or graduate in Psychology, sociology, communications, administration or similar.\nProficiency in Microsoft office (Word, Excel, Power Point) at intermediate level (essential).\nDatabase management (essential).\nManagement of customer management systems.\nManagement of videoconferencing tools and e-learning platforms at the level intermediate.\nMinimum 01 year of experience in customer service and monitoring.\nMinimum 01 year of work in educational institutions.\nMinimum 01 year in similar positions, following up on at-risk students.\nFunctions:\nWelcome and proactively guide students in the use of virtual platforms and courses, academic topics and university services. Through the established channels, to reduce queries during the class period and improve satisfaction.\nResolve all student queries in a timely and complete manner, guaranteeing quality service through the service channels established by the University. Through established channels, to ensure the quality of care and student satisfaction.\nChannel students to specialized services according to their needs, following up on the registered case. To ensure complete attention to the student.\nCarry out personalized monitoring and motivate at-risk students on technological and academic topics, accompanying them according to their needs. · To identify and monitor students at risk.\nProvide guidance and/or counseling (IN AND OUT) on the academic and social needs of students throughout their degree. Accompany and provide tools that students need.\nPrepare monitoring reports on the students under their charge and others related to their functions. To be able to have student traceability and management progress reports.\nIdentify and carry out the appropriate escalation to the corresponding team for cases of students who need assistance. To improve student satisfaction and reduce dropout.\nAccompany students during the registration process, guiding them according to their needs. To reduce student dropout.\nBenefits:\nEntry to payroll from the first day.\nRemote work modality (with availability to visit some UPN campuses for specific meetings).\nExcellent work environment.\nLaw Life Insurance from the first day of work.\nEPS covered at 50% and Oncology Insurance covered at 100%.",