Job Description

Granero Group team sales position
Health 2025-2026
1. General Description of the Position
The call center salesperson is the professional responsible for
carry out commercial procedures via WhatsApp and email, both
in incoming and outgoing calls, with the aim of
attract new customers, promote products or services,
close sales and ensure a positive customer experience
user. Its function combines communication techniques,
commercial skills and management of digital systems.
2. Objectives of the Position
* Increase sales through effective management of
Whatsapp calls and messages.
* Provide clear and accurate information about products or
services.* Maintain high quality standards in customer service
client.
* Contribute to business growth through
achievement of goals.
3. Main Responsibilities
3.1. Outbound and Inbound Call Management
* Contact potential clients according to databases
provided.
* Feed database through data collection
clients.
* Make structured business presentations.
* Identify customer needs to offer solutions
suitable.
3.2. Attention to Incoming Calls (Inbound)
* Answer questions about products and services. * Advise the client and resolve doubts.
* Convert inquiries into sales opportunities.
3.3. Sales Process
* Describe benefits, features and advantages
competitive.
* Handle objections using negotiation techniques.
* Make sales in a professional and clear manner.
3.4. Commercial Monitoring
* Perform post-sales follow-up when necessary.
* Confirm satisfaction and encourage continuity of the
client.
* Promote additional sales (upselling and cross-selling).
3.5. Data Registration and Administration* Update information in internal spreadsheets on a daily basis and
internal systems.
* Register reasons for contact, interests and results.
* Maintain order and precision in all documentation.
4. Required Competencies
4.1. Technical Competencies
* Management of telephone systems and digital platforms.
* Have a cell phone, computer with camera and networks
Social.
* In-depth knowledge of the product portfolio.
4.2. Soft Skills
* Excellent verbal communication.
* Active listening and empathy.
* Persuasion and negotiation skills.
* Stress tolerance and resilience.* Results orientation.
* Good Spelling.
5. Performance Indicators (KPIs)
* Conversion rate.
* Effective calls per hour.
* Daily, weekly and monthly sales.
* Customer satisfaction level.
* Compliance with quality protocols.
6. Work Procedures
6.1. Start of the day (to be agreed)
* Review emails of the day and objectives.
* Prepare scripts and support materials.6.2. During the day
* Follow the commercial script respecting protocols.
* Manage each call with a professional attitude.
* Record data in real time.
6.3. Closing of the day
* Update reports in spreadsheets.
* Report progress and difficulties to the supervisor.
* Organize pending items for the next day.
7. Code of Conduct
* Maintain respectful and professional communication.
* Avoid putting pressure on the client.
* Comply with personal data protection regulations.
* Respect company schedules and procedures.
8. Training and DevelopmentThe seller will receive periodic training on:
* New products and services.
* Sales and negotiation techniques.
* Emotional management and effective communication.
* Update of technological tools.
9. Ideal Position Profile
* Proactivity and commercial attitude.
* Vocation for customer service.
* Ability to work towards objectives.
* Adaptability and constant learning.
10. Conclusion
-HOME OFFICE JOB- SALARY PER CLOSED CONTRACT
- EARN BASE 15% PER CLOSED CONTRACT
- EMOTIONAL AND PSYCHOLOGICAL SUPPORT.
- SEGMENT BENEFITS.",