Job Description

About the Role\nWe are looking for a communicative, proactive, and customer-oriented VIP Manager to build strong relationships with VIP clients and provide them with personalized support. The ideal candidate enjoys working with people, understands customer needs, and can deliver a high-quality client experience through both chat and phone communication.\nKey Responsibilities\nProvide personalized support to VIP clients via chat and phone calls.\nBuild and maintain long-term relationships with clients.\nIdentify customer needs and offer tailored solutions.\nHandle objections, resolve issues, and maintain a high level of customer satisfaction.\nPresent product features, benefits, and bonuses according to each clients interests.\nMonitor client interactions and provide timely reports.\nRequirements\nSpanish proficiency at B2 level or higher; clear and confident communication is essential.\nGood command of English for professional communication.\nExcellent written and verbal communication skills.\nStrong interpersonal skills, empathy, and a customer-oriented mindset.\nPunctuality, responsibility, and attention to detail.\nCustomer service, sales, retention, or account management experience is highly desirable.\nExperience working with Argentine customers is an advantage.\nPortuguese proficiency is a plus.\nWhat We Offer\nCompetitive compensation: $730 USD base salary.\nPerformance bonus: Up to 40% of the base salary after successfully completing the three-month probation period.\nPaid vacation: 28 days.\nRemote work opportunity\nAn opportunity to develop your communication, relationship management, and client service skills.\nWork Schedule\nRegular schedule: 5 working days / 2 days off.\nWorking hours: 16:0001:00 Moscow time.\nIf you have strong communication skills, enjoy building relationships with customers, and are looking for an opportunity to grow in a client-facing role, we would love to hear from you!",