Job Description

REMOTE VOICE CUSTOMER SERVICE AGENTS
Influx is looking for experienced customer service agents with excellent communication skills and an outgoing personality to join an upcoming campaign.
Job Description
You will be tasked with answering customer questions. You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are having difficulty resolving a problem. Experience with an e-commerce company in the paper card business (wedding supplies, holiday cards, stationery and personalized gifts) is welcome!

Tasks include:
Address and resolve customer issues efficiently via phone, messaging, and email.
Communicate clearly and professionally in all written and verbal interactions.
Collaborate with team members and managers to provide seamless customer service.

Minimum requirements:
Fluency in English, spoken and written communication.
Minimum 6 months experience in the BPO/call center industry, or equivalent customer service experience in retail, hospitality or customer service positions.
Excellent communication skills, both on the phone and in writing.
Personal integrity and conscientiousness.
Team players.
Continuous learner.
Strong orientation in the completion of tasks, results and strategic goals.
Good knowledge of G-Suite (Google Docs, Gmail, Google Meet, Calendar, etc.).
Own a laptop with a minimum of 8 GB of RAM and an Intel Core i5 or higher, or equivalent.
Quiet workspace.
Noise canceling headphones.
Reliable, high-speed Internet connection (minimum 35 Mbps)

Benefits
The flexibility of working from home without having to travel to the office.
An international and diverse work environment.
Extensive opportunities to learn and work with high-performing colleagues in a fast-paced environment.
If you think this is a perfect opportunity for your career, please apply in English.",