Job Description

About the Role
Website Solutions Specialist
Fully Remote • Longview, TX
Description
Note: Remote eligible only within contiguous U.S. states except CA and NY.
E-verify is used. This position is not eligible for H-1B or OPT visa applicants.
Join the Team Behind the World’s Leading Class Management Software!
About the Role
iClassPro
is seeking a highly autonomous
Website Solutions Specialist
to lead the technical quality and continued evolution of our Integrated website offering. This customer-facing role will own
technical SEO, website readiness, launches,
and
complex troubleshooting
while establishing scalable standards that improve quality, efficiency, and the customer experience. The ideal candidate combines
advanced technical expertise
with
exceptional communication skills
and is excited by the opportunity to help
build and shape the future
of iClassPro Integrated websites, with potential for broader leadership responsibility as the offering grows.
What You Will Do
Own
website launch readiness
and technical health across the Integrated Websites portfolio -- Conduct
pre-launch reviews
to ensure websites are responsive, functional, search-ready, and that critical customer journeys work as intended.
Diagnose
and
resolve complex website issues
involving domains, platform configuration, responsive behavior, custom code, integrations, and third-party systems.
Serve as the Website team’s
primary technical escalation resource
and take ownership of issues through resolution.
Lead customer launch
and
troubleshooting calls
, clearly explaining website, domain, DNS, SSL, SEO, and other technical concepts to non-technical audiences.
Own technical SEO across integrated websites, including
migrations, redirects, crawlability, indexation, site structure, performance,
and
overall technical health.
Partner
with the Website Project Coordinator
and collaborate
with Product, Development, and Support when issues cross between integrated websites and the broader iClassPro platform.
Establish scalable standards, documentation, tools, and processes that
improve website quality, efficiency, and consistency.
Help shape the
long-term technical direction
and differentiation of iClassPro’s Integrated Website offering.
What You Bring
Minimum of
5 years
of of
hands-on web development
or
web operations experience
, including solid working proficiency in HTML, CSS, and JavaScript (able to read, debug, and modify front-end code — not just “investigate” it).
Solid, applied technical
SEO experience
with migrations, redirects, crawlability, indexation, site structure, and technical health issues on live sites, ideally at some scale.
Strong understanding of
domains, DNS, SSL, HTTPS
, and
website launch processes
.
Experience
launching, troubleshooting,
and
optimizing websites
within a CMS, website builder, or white-label website platform.
Experience with technical SEO and diagnostic tools such as
Google Search Console, PageSpeed Insights, Lighthouse
, or comparable platforms.
Comfortable
communicating directly with customers
— by phone, video, or in writing — to
explain technical issues in plain language--
Prior experience owning full customer calls is a plus.
Proactive
mindset with ability to work with
minimal oversight
that includes
strong problem-solving, prioritization,
and
documentation skills
.
Experience supporting multiple customer websites in a
SaaS, agency, managed-websites, or multi-site
environment. (Preferred)
Experience with
Core Web Vitals
,
structured data,
or
accessibility optimization.
(Preferred)
Experience
developing reusable technical solutions, documentation, processes,
or
automation
. (Preferred)
Interest in
mentoring others
(Preferred)
What We Bring
We believe in taking care of our people.
Highly competitive compensation package
Robust PTO
- 27 total paid days off in the first year!
Comprehensive health benefits
including
employee fully paid medical premiums
.
Generous 401(k) contribution -
Better than a match! We contribute even if you are not able.
Fun company events
that connect our team.
Career growth opportunities
in a thriving, purpose-driven company.
Who We Are
At
iClassPro
, we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.
Our class management platform powers
thousands of youth activity centers worldwide
, helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the
Inc. 5000 list of fastest-growing private companies
for three years running: 2023, 2024, and 2025!
We want to set you up for success from Day One. That’s why we use the
Culture Index Survey
- a quick tool that helps align your natural strengths with our roles and teams. All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit
Culture Index
once you have submitted the application.
iClassPro is an Equal Opportunity Employer.
Applicants must be authorized to work for any employer in the U.S. We will
not
participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.
E-Verify
is used to verify authorization to work in the U.S.