Job Description

Location: Colombia\n Work Mode: Remote BYOD (Bring Your Own Device)\n Department: Operations / Delivery\n Reports to: Team Leader\nAbout Influx\nInflux is a global customer experience and operations partner that helps fast-growing companies scale their support, operations, and back-office teams with world-class talent. We operate across multiple countries and time zones, providing opportunities for professionals to work with international clients, modern technologies, and diverse teams.\nAt Influx, we believe that people are our greatest asset. We invest heavily in training, leadership development, and continuous improvement to help our team members grow both professionally and personally. Our culture is built on accountability, collaboration, transparency, and high performance while maintaining a strong focus on work-life balance and long-term career growth.\nAbout the Role\nWe are looking for a highly motivated and customer-focused Customer Service Agent to deliver outstanding service and represent our clients with professionalism and empathy. This role plays a critical part in resolving customer inquiries efficiently while ensuring a positive customer experience that drives satisfaction and loyalty.\nThe ideal candidate is proactive, detail-oriented, comfortable working remotely, and capable of handling multiple customer interactions across different communication channels.\nKey Responsibilities\nProvide high-quality customer support through multiple channels (chat, email, calls, and other platforms).\nRespond to customer inquiries, resolve issues, and fulfill service requests such as refunds, reshipments, and account updates.\nDeliver exceptional customer experiences by demonstrating empathy, clear communication, and problem-solving skills.\nMeet productivity, quality, SLA, and KPI targets consistently.\nAdhere to assigned schedules, attendance policies, and operational guidelines.\nProactively communicate any situation that may impact performance or availability (technical issues, personal matters, health situations).\nStay updated on client products, services, policies, and procedures.\nParticipate actively in training sessions, coaching, and continuous improvement initiatives.\nAccurately document cases, interactions, and updates in internal systems and tracking tools.\nReceive feedback constructively and demonstrate rapid improvement.\nSupport special projects and cross-functional initiatives when required.\nMaintain professional communication standards with clients and internal stakeholders.\nRequired Profile\nEducation & Experience\nHigh school diploma or technical degree (preferred).\nPrevious experience in customer service, BPO, call center, or support roles (preferred but not mandatory).\nSkills\nAdvanced English level ( B2+ spoken and written).\nExcellent verbal and written communication skills.\nStrong results orientation and accountability.\nProficiency with Google Workspace (Gmail, Docs, Meet, Calendar).\nHigh level of digital literacy and ability to learn new systems quickly.\nStrong time management and organizational skills.\nTeam-oriented mindset.\nContinuous learning attitude.\nHigh integrity and responsibility.\nStrong analytical and problem-solving skills.\nTechnical Requirements (BYOD)\nReliable and stable internet connection.\nComputer with minimum Intel Core i5 processor or equivalent.\nNoise-canceling headset.\nWorking Conditions & Benefits\n100% remote work modality.\nStable employment contract.\nPaid training and ongoing development.\nCareer growth opportunities within an international organization.\nSupportive and collaborative work environment.\nWhy Join Us?\nBe part of a fast-growing global organization with international exposure.\nWork with innovative clients and cutting-edge tools.\nBuild a long-term career with continuous learning and development opportunities.\nEnjoy a remote-first culture that values accountability, autonomy, and performance.\nJoin a people-centered company where your contribution truly makes an impact.",