Job Description

About the role
Title:
WorkSource Specialist 3: Kitsap
Location:
Kitsap County – Silverdale, WA
Full Time - Permanent
Hybrid
Salary
$50,592.00 - $67,992.00 Annually
Job Description:
The ideal candidate for the WorkSource Specialist 3 position is a proactive and resourceful professional who excels in supporting diverse employers and job seekers. They demonstrate a strong understanding of workforce development practices, thrive in a collaborative environment, and are dedicated to helping people connect with meaningful career opportunities while helping companies meet their recruiting needs.
The incumbent will provide employment services at the WorkSource Center, for those clients who need job search support, training and assistance in finding employment for those who are unemployed. Providing services both in-person and virtually, this candidate thrives in a fast-paced environment and is trained to navigate multiple program areas, including WorkFirst, Basic Foods and Employment, Veterans Services, Reemployment Services and Eligibility Assessment (RESEA), and Workforce Innovation Opportunities Act, among others.
This individual excels at providing client-centered employment services, conducting assessments to identify training and employment pathways, and facilitating engaging orientations and workshops. They are detail-oriented and proficient in records management, ensuring compliance with agency and program procedures. Your ability to build and maintain strong relationships with businesses, community partners, and service providers enhances the reach and impact of WorkSource's services. They are team players and collaborators, contribute to regional service strategies, and are committed to fostering innovation, continuity, and staff morale.
They demonstrate a clear understanding of federal, state, and local policies and are dedicated to upholding agency performance standards. With a proactive mindset and customer-centric approach, this candidate is well positioned to advance ESD's mission and make a lasting impact in the community.
This position is located in Silverdale, Washington, and offers a hybrid schedule of one day of remote work per week upon completion of initial training, with the remaining days spent on-site at the WorkSource Kitsap office upon demonstrating proficiency in the position. The final schedule will be determined by the supervisor.
Provide client-centered basic and routine employment services. This includes:
Provide staff-assisted customer services; conduct in-depth group and individual interviews, partial and complete records, and review job readiness, employment barriers, and client needs; administer tests of skills, interests and aptitudes using formal tools; identify employment and/or training objectives; develop and monitor service plans; Develop recommendations for continued engagement.
Provide information about the agency's full range of services and programs; direct to appropriate internal or external resources and/or support services; provide ongoing commitment. Provide career and/or employment guidance and training information; refer clients to job search, training providers and/or resources through WorkSource and/or partner services.
Assist clients in using resource center services, including technology, resumes, applications, and interview skills training.
Assess knowledge, skills, and abilities to help determine employment and training activities and benefits. This includes:
Administer a variety of informal and formal professional assessments and tools; review and explain the results; Incorporate assessment results into employment plans along with relevant labor market information; prepare and present information to clients.
Perform records management functions in accordance with agency and program procedures. This includes:
Monitor WorkSource program performance management activity using agency reporting systems; create and disseminate program reports as required by supervisors and managers; comply with state and federal case management protocols and data entry procedures.
Record and maintain case notes, service plans and output results; coordinate with other employment and training programs as necessary; enter new and/or updated data into a multiple data management system.
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One (1) year as a WorkSource 2 specialist or equivalent class within the Department of Employment Security or another state's Employment Security agency.
OR a bachelor's degree AND two (2) years of relevant experience in workforce development, human resources or social services, public relations, or public contact work, such as: unemployment insurance, social services, human resources services, education, public relations, benefits programs, insurance claims, law enforcement, and banking.
OR a combination of education and/or relevant experience equivalent to at least six (6) years
Required Equity Competencies:
The ability to act to learn and grow.
The ability to act to meet the needs of others.
Required experience includes:
Career counseling experience: ability to provide career guidance and training.
Knowledge of workforce development: competence in outlining employment options
Data Management Expertise: Ability to systematically track interactions between job seeker and employer
Compliance Knowledge: Proficiency in meeting workforce reporting standards
Problem-solving skills: Competence in finding solutions and directing people to the right services.
Digital literacy and online navigation experience: ability to assist job seekers in using web-based employment tools
Customer Satisfaction and Follow-Up Expertise: Ability to evaluate job applicant experiences and service outcomes.
Special requirements/conditions of employment:
Must be able to approve an Unemployment Insurance (UI) and Paid Family Medical Leave and Assistance (PFML) claim and fraud verification.
Please submit only the required documents as noted below and ensure that all personally identifiable information (PII), such as Social Security numbers, etc., is removed from your materials to ensure privacy. Additionally, we ask that you do not include photographs or external links within your documents. All documents uploaded through this platform will be securely transmitted electronically to support application review.
Submit your cover letter and resume with your online application via the "Add Attachments" field. A resume will not replace the “work experience” section of the application or vice versa. Requests with blank fields or responses to supplemental questions with comments such as "see attachments" may be considered incomplete.
Our agency's mission and values ​​drive every decision we make, determine how we interact with others, and are the essence of who we are. We value access, love, belonging, equity and stewardship. We understand that a work environment that respects the balance between personal and work life is key; That's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, courage and trust, our employees are empowered to grow and develop and achieve their best selves.
Opportunity for all
We strive to create a work environment that includes and respects cultural, ethnic, racial, religious, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over the age of 40, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request for individuals with disabilities.
If you are an individual who needs assistance with the application process, need this job announcement in an alternative format, or have general questions about this opportunity, please contact Cheyenne Pernites-cheyenne.pernites@esd.wa.gov; or at 253-593-7327 or the Talent Acquisition Team, or the Washington Relay Service at 711, before recruiting closes. If you are experiencing technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll-free (877) 664-1960, Washington Relay 711.
This organization participates in E-Verify