Job Description

We are looking for IT Management Tool Administrator!

Do you have experience managing Help Desk tools, IT service management and implementing ITIL good practices?

This opportunity could be for you! We are looking for a professional with knowledge of management tools and experience supporting the operation of technological services.

What are we looking for?

Professional training in any of these areas:
Systems Engineering.
Telematics Engineering and related.
Telecommunications Engineering and related.
Electronic Engineering.

Postgraduate:
Specialization or higher level in Engineering areas.
Specialization or higher level in Project Management.

Experience
Minimum 1 year of professional experience, counted from the issuance of professional registration.
Experience as a Help Desk tools administrator.
Application of the ITIL methodology.
Management of IT service management tools.

Essential certification

You must have at least one of the following current certifications:
ITIL 4 Foundation
ITIL 4 Managing Professional
ITIL 4 Direct, Plan and Improve (DPI)

What will be your challenge?

Administer and manage the Help Desk tool.
Support the operation and configuration of IT service management tools.
Apply good practices based on ITIL.
Manage and support the monitoring of incidents, requirements and requests.
Contribute to the improvement of service management processes.
Support the proper use of the tool by support teams.
Facilitate the monitoring and control of the operation through management tools.

Why might you be interested?

Administration of IT management tools.
Application of ITIL good practices.
Service management and Help Desk.
Participation in technological projects.

Vacancy: 1 person.

Salary: To be agreed.
Modality: To be agreed.

We want to meet you!

Do you have experience managing Help Desk tools and accounts with current ITIL 4 certification?

If you meet the required training and have at least 1 year of professional experience, we want to know your profile.

Apply and participate in this IT service management challenge.",