Job Description

Call Center Agent – Appointment Scheduling

Position: Call Center Agent (Bilingual English/Spanish or Spanish Only)
Location: Remote
Employment type: Full time

Job Description

We are looking for highly motivated Call Center Agents to join our team. The position provides support to a Spa located in the United States, focusing on appointment scheduling, client follow-up, and confirming attendance at scheduled appointments.

We are looking for both bilingual candidates (English/Spanish) and candidates who speak only Spanish. The ideal person should have excellent communication skills, customer orientation, and the ability to build trust through phone calls.

Responsibilities
Schedule and confirm appointments for spa clients.
Make follow-up calls, text messages, and other communications to maximize appointment attendance.
Provide accurate information about spa services and promotions.
Maintain detailed records of customer interactions in the CRM system.
Meet and exceed individual performance objectives.
Provide exceptional and professional customer service.
Requirements
Fluent Spanish (mandatory).
Advanced English (B2-C1 or higher) for bilingual positions.
Previous experience in call center, customer service, appointment scheduling or sales (preferred).
Excellent verbal and written communication skills.
Ability to organize and manage multiple tasks.
Basic computer knowledge and experience with CRM systems.
Positive attitude and results orientation.
Compensation and Benefits
Competitive base salary.
Unlimited commissions (no profit cap).
Performance incentives.
Opportunities for growth and professional development.
Dynamic and professional work environment.",