Job Description

DescriptionWe are looking for a new Maine national for the Comex Business Intelligence (Customer Relationship) team. You will work throughout the customer journey, from implementation to strategic support, ensuring autonomy, operational efficiency and the best experience with the Mainô system. For this challenge, we are looking for an analytical person, organized, with excellent communication and passion for technology and continuous improvement. If you have a collaborative spirit, know how to prioritize demands in a dynamic environment and are familiar with innovations and Artificial Intelligence tools to optimize routines, this position is for you! Responsibilities and dutiesEnsure execution Continuous and efficient customer operations; Act in resolving demands and monitoring services; Support customer onboarding and implementation processes; Assist in the adoption of the platform and strengthen customer autonomy; Identify opportunities for process improvement and optimization; Contribute to operational scalability and evolution continuous work in the area; Participate in internal projects, strategic initiatives and monitoring of OKRs; Support the use of tools, processes and initiatives related to innovation and AI. Requirements and qualificationsDegree in progress or completed in related areas, such as: International Relations, Commerce Foreign, Accounting, Law, Logistics, Administration and related areasFacility with technology;Excel intermediate level;Previous experience in user support, Customer Success (CS) or Customer Experience (CX);Please mention the word **FLEXIBILITY** and tag ROjox when job applying to show you read the post completely (#ROjox). This is a beta feature to prevent spam apps. Companies can search these words to find candidates who read this and see that they are human.