Job Description

Important company specialized in voice solutions for contact centers, with extensive experience in hardware and software development, with operations in Brazil and Colombia. Junior Pre-Sales Analyst (VoIP/Telecom), to implement the contracted telephony solutions for new clients, manage proofs of concept (PoC) of the proposed solutions and train clients, guaranteeing the correct functioning of the services and contributing to the acquisition of new clients.\n\nRequirements:\n\nProfessional or technologist in Systems, telecommunications or related careers. \n2 years of experience in positions similar to Junior Pre-Sales Analyst (VoIP/Telecom) \nTechnical knowledge\n\ IP telephony platforms.\n\ Configuration and management of SIP Trunks.\n\ SIP / RTP protocol.\n\ Linux Operating Systems (CentOS, Ubuntu, Debian).\n\ LAN/WAN networks, VLANs, QoS and BGP notions.\n\ Monitoring using SNMP protocol.\n\ Cloud platforms: AWS, Google Cloud and Oracle Cloud (intermediate level).\n\ Virtualization: VMware, VirtualBox, Hyper-V, Citrix, Proxmox.\n\ Use of VPN, corporate email and access to internal systems.\n\ Ticketing or table tools of help.\n\ Use of Wireshark or similar tools.\n\ Knowledge of SBCs (desirable).\n\ Knowledge of CRM (desirable).\n\nResponsibilities\n\ Ensure the correct installation, support and supervision of new operations and PoCs.\n\ Provide friendly and efficient service, ensuring an excellent customer experience. client.\n\ Technically document completed implementations and proofs of concept.\n\ Properly handle confidential client and company information.\n\ Ensure the transfer of technical knowledge to clients.\nWorking conditions:\n\ Contract: Indefinite direct with the company\n\ Salary: $2,500,000 to $3,500,000 per month (depending on experience)\n\ Day: Monday to Friday 8:00 a.m. to 6:00 p.m. (option for night schedules and occasional weekends)\n\ Location: Remote Bogotá, with availability to travel in Latin America\n\ Benefits: Connectivity assistance, achievement bonus, prepaid medicine and professional growth opportunities",