Job Description

We are growing and continue looking for professionals with a Winner attitude!
We are WIN, a Peruvian fiber optic internet service company with nationwide reach, we are committed to ensuring that our community enjoys the true speed of the Internet.
We are looking for the best talents and you can be the next Winner.
You will be responsible for:
Address customer inquiries related to billing, claims, installations, coverage, and front-line technical issues.
Report critical cases to the immediate boss.
Comply with customer service procedures and protocols.
Other duties assigned by the immediate boss.
To be a Winner, you need:
Secondary School, Truncated Studies, Technical Graduate and/or University Graduate.
Knowledge of Excel at an intermediate level (filters and dynamic tables).
Knowledge of Microsoft Teams and Outlook.
Knowledge of the Discord platform (desirable).
Experience in Customer Service by calls and Crosselling minimum of 6 months (essential).
Withholding experience minimum 6 months (preferred).
Immediate availability to work remotely 8 working hours + 1 hour of refreshment from Monday to Sunday.
General range of 07:00 am - 12:00 am (weekly rotating schedule)
MANDATORY - Headset with USB cable.
We offer you:
Salary + VARIABLE in Payroll.
All Legal Benefits from the first day of work.
100% EPS Insurance in Base Plan and Oncology Insurance covered 50% by the company.
Constant training.
Possibility of growth in an emerging telecommunications company.
This call is in accordance with WIN's organizational policies where diversity is respected and does not make any type of discrimination in accordance with Law No. 28983, it also promotes the inclusion of people with disabilities in accordance with Law No. 29973 and does not request any type of payment or subscription to participate in recruitment and selection processes in accordance with our Anti-Bribery Policy.",