Job Description

Be part of the EPS with the largest number of affiliates in Colombia! \nWe are an EPS committed to the well-being of Colombians. We work every day to guarantee the comprehensive health insurance and management of our members. \nIf you meet the requirements and are passionate about contributing to the health sector, this opportunity may be for you!! \nWe are looking for: CUSTOMER SERVICE ADVISOR - DIGITAL CHANNELS. \nRequired academic training: Technologist or sixth semester undergraduate student completed in \nadministrative careers, engineering or related areas. \nMission of the position: Manage in terms of timeliness and quality the requests of users, providers and comprehensive health promoters through digital channels in order to contribute to effective access to health services and user satisfaction.\nMain responsibilities: \nSend alerts when the management of automated processes is altered.\nManage access of users and officials to non-face-to-face channels.\nEnsure the constant updating of the user areas in relation to changes in processes and tools.\nMinimum experience of 1 year: \nRequired experience - specific knowledge and technical skills: \nRequired experience: \nExperience in service areas, service authorization processes, management of monitoring tools, control of indicators, improvement plans and preparation of reports.\n Management of office package, especially EXCEL.\nWhat do we offer you? \nINDEFINITE term contract \nSchedule: Monday to Saturday - Office Hours. \nModality: Teleworking - With residence in Bogotá to attend the office when required. \nSalary: $2,733,000\nBe part of an organization where your talent contributes to the well-being of millions of Colombians. \nRemember that the human talent team will not, under any circumstances, ask you to make payments for the selection or hiring process,"