Job Description

Are you passionate about providing an excellent customer experience? Do you enjoy resolving queries quickly and offering solutions through digital channels?

This opportunity is for you!

We are looking for Digital Customer Service Advisors to join an important project.

What will be your main responsibilities?
Provide customer service through digital channels (chat, email and other platforms).
Manage queries, requests and complaints, providing clear and timely responses.
Correctly record the information of each interaction in the systems.
Analyze each case and offer solutions in accordance with established procedures.
Comply with quality, productivity and customer experience indicators.
What are we looking for?
Complete secondary school.
Previous experience in customer service, preferably in digital channels or contact center.
Excellent writing, spelling and written communication.
Management of computer tools and web navigation.
Ability to solve problems, work under pressure and manage multiple inquiries simultaneously.
Customer orientation, proactivity and teamwork.
Availability to work 48 hours a week.
Have your own computer, work is 100% remote.
What do we offer?
Basic salary of S/ 1236 + Presenteeism
Initial training.
Excellent work environment.
Development and growth opportunities.
Joining a dynamic and constantly growing team.

If you like providing solutions, have excellent written communication and want to be part of this challenge, we look forward to your application!"