Job Description

About the Role
Title:
Business Systems (Salesforce) Architect
Job Description:
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Job Type
Full-time
Description
Location: Austin, TX, Indianapolis, IN, or Tallahassee, FL
Department: Business Systems & Analytics
Reports to: Director of Business Systems & Analytics
This is a full-time, hybrid position based in Austin, TX, Indianapolis, IN, or Tallahassee, FL and requires on-site presence multiple days per week.
Who We Are
Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.
Job Overview
The Business Systems Architect will own and manage internal and external users and user experience on Salesforce.com and other integrated systems that form the operational backbone of Scale Computing. This is a functional, hands-on role that partners closely with internal Salesforce Administrators, external developers, and business stakeholders.
The key to success in this role is working with stakeholders to define requirements and needs and understand how they play into Company goals to enable optimal user interaction and efficiency. We believe best-ever experiences start from the inside out - so we're looking for an approachable, friendly team player.
Responsibilities
Run, manage and analyze the Salesforce implementations within the organization
Direct involvement and oversight of developing business requirements, process analysis, specifications, process flows, application design, application configuration, and testing.
Help develop the ongoing Salesforce.com roadmap to support Scale Computing's strategic initiatives. Facilitate project prioritization meetings with business leaders and gain consensus on the project roadmap
Serve as the technical expert on Salesforce.com projects
Provide mentoring and guidance to other team members as they fulfill real-time feature requests and troubleshoot issues and assists in prioritization of helpdesk tickets if needed
Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
Work with the team on release and environment management including sandbox usage planning, metadata and data migration, environment comparisons, and version control
Develop test plans and lead testing cycles (both QA and UAT)
Drive and support continued education and technical certification obtainment for the Business Systems team
Analyze and implement Salesforce release features in accordance with the yearly cycle
Maintain annual reviews of overall systems, health, security, and technical debt
Requirements
Minimum 5 years of Salesforce experience, including senior administrator-level and Platform App Builder capabilities
Salesforce CPQ knowledge required
Strong data analytical skills
Strong business acumen, technical aptitude and attention to detail
Demonstrated ability to manage and prioritize multiple projects and ticketing systems and cross functional workstreams
Ability to clearly & concisely communicate with users in different roles and with varying skill sets
Positive attitude, growth mindset, and ability to take initiative with minimal supervision
Preferred Qualifications
Experience in the following areas is a plus:
Salesforce Ecosystem Tools: CPQ, Lightning, Service Cloud, Experience Cloud, Pardot
Workflow & Automation Platforms: Zapier, Formstack, Jotform
Document & e-Signature Tools: Dropbox Sign, PandaDocs, Box, Docusign
Technical Salesforce Utilities: Salesforce Workbench, DataLoader, APEX, or similar development / debugging tools
Ideal candidates may also:
Enjoy analytical troubleshooting and data-driven problem solving
Work with strong attention to detail and data accuracy
Proactively recommend system improvements
Communicate and collaborate effectively across teams, both in-office and remote
Understand Salesforce database structures, capabilities, and limitations
Have experience implementing Salesforce end-to-end
Thrive in a fast-paced, evolving environment with high autonomy
Education or Experience
5 years minimum Salesforce experience, senior administrator skills required
Bachelor's degree or equivalent work experience
Perks of Scale Computing
Competitive Health Plan including Medical, Dental, Vision, STD, LTD, & Life Insurance options beginning on first of the month following date of hire
401(k), FSA, HSA
Casual dress code
Fully stocked kitchen
Vibrant and Inclusive Workplace Atmosphere
Paid company holidays
Discretionary time off policy
Flexible work environment and an opportunity to grow as we grow.
Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.