Job Description

About the role
Title:
E-commerce solutions specialist
Location:
Remote, United States
Department:
Strategic Operations
About the company:
Whitestone is a fully remote, global creative brand agency specializing in sustainable and on-trend products. Our team of branded product professionals partners with enterprise-level companies to design and market products at scale, while managing complex seasonal and long-term e-commerce stores, fulfillment and fit-out projects, uniform and awards programs, and high-volume retail initiatives.
We collaborate with well-known brands and have earned a reputation over the last 10 years for exceptional customer service, creativity and a human approach to business. Whitestone is a proud member of 1% for the Planet and was named the #1 Best Place to Work in our industry by Counselor Magazine for companies with 26-100 employees.
Job Title:
Electronic Commerce Solutions Specialist
Reports to:
Director of Strategic Operations
Department:
Operations
Type of work:
Full time, exempt
Location:
Remote, USA
Hiring range:
$80,000.00 - $105,000.00
Job Summary
: As an eCommerce Solutions Specialist at Whitestone, you will be part of the technology team within Operations and act as a critical partner to the internal and sales departments. Your primary focus will be leading the design and implementation of non-traditional, technology-enabled e-commerce and compliance programs for our enterprise clients. This role combines customer-facing consultation with internal execution, translating complex requirements into scalable platform solutions using tools such as Liftoff, Shopify, commonsku, Zapier and AI. You'll guide projects from discovery to launch, ensuring seamless handovers, process clarity, and cross-functional alignment every step of the way.
Basic skills:
Solution design and technical vision:
Ability to evaluate customer needs and design customized solutions on e-commerce, logistics and fulfillment platforms.
Commitment and communication with the client:
Confident communicator who can simplify technical concepts for company stakeholders and build trust.
Project and program management:
Skill in schedules, delegation of tasks and coordination of stakeholders; brings structure to complexity.
Multifunctional collaboration:
Work fluidly with the Sales, Finance, Production, Creative and Technology teams.
Continuous improvement and customer success:
Identify process gaps and implement scalable improvements with long-term value in mind.
Essential Responsibilities:
Collaborate with Sales on customer discovery sessions, translating business needs into scalable technical and operational solutions.
Design complex eCommerce workflows and fulfillment programs, customizing platform logic using third-party tools and automation layers.
Serve as an internal leader during the pre-sales and implementation phases, uniting technical and non-technical teams.
Write detailed statements of work (SOW) that describe platform configurations, customizations, integration points, schedules, and resources.
Offer customized platform demos and tutorials, ensuring the customer understands both functionality and limitations.
Lead internal post-sales project teams to execute automated builds, configurations and workflows across all departments.
Assign tasks and manage progress with internal resources, including technology managers and web developers.
Troubleshoot implementation bottlenecks and proactively manage escalations to ensure high-quality, timely delivery.
Coordinate a smooth transition from accounts to Account Management, ensuring documentation and continuity of the process.
Support the development of cross-functional teams by contributing to process manuals and onboarding documentation.
Conduct post-launch reviews and stakeholder checks, collect feedback, and propose future improvements.
Minimum qualifications:
4+ years of experience in customer success, solutions engineering, technical sales, or project management in e-commerce, logistics, or SaaS environments.
Strong technical knowledge of e-commerce platforms, order management systems, 3PL integrations and API-based workflows.
Convenient design solutions using automation and integration tools like Zapier, Make, n8n, and other no-code/low-code/AI platforms
Experience managing complex implementations with multiple stakeholders and tight deadlines.
Ability to juggle multiple business projects while ensuring smooth execution and communication.
Experience in the promotional products or branded merchandise industry is a huge plus. Experience with project management tools (Asana or similar tool)
Ability to operate in a remote work environment with robust and reliable internet access
What do I gain from this?
The flexibility to
work 100% remotely
from where you best prosper.
integral
Medical, dental and vision benefits.
to support your well-being.
A robust
401(k) match
up to 4% to help you plan for your future.
Seasonal office closures
to enjoy some well-deserved downtime.
Flexible paid time off
(PTO) to help you recharge and prioritize work-life balance.
generous
Parental leave
to support you and your growing family.
Opportunities to connect with colleagues through
company retreats
and events.
a
fun and progressive workplace
with a collaborative and inclusive culture.
Competitive salary
with performance-based bonus opportunities.
Monthly fitness stipend
to promote health and well-being.
Top-of-the-line equipment, including a
Mac desktop or laptop
, plus a
Home Office Stipend
to create your ideal workspace.
Celebrate your dedication with a
5
Service trip of the year
to recognize their important contributions.
Paid time off for volunteers
(VTO) to support causes you are passionate about.
summer friday
to start your weekends early.
Variable compensation:
In addition to base compensation, this role is eligible to participate in the respective variable compensation plan associated with the role.
Equal Employment Opportunity (EEO):
White stone works. LLC provides equal employment opportunities to qualified individuals without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other categories protected by law.