Job Description

Important company requests Help Desk Executive/IT Service Desk Support in 100% remote mode for a one-month project (initially).

Purpose of the position
Provide first-level technological support to end users, resolving IT incidents and requirements in a timely and efficient manner, mainly through telephone support.

Requirements:
-Technical or professional training in areas related to IT (IT, Networks, Computing, IT Support, Telecommunications or similar)
-Previous experience in Help Desk / Service Desk / IT Support.
High service and user orientation

Main functions
-User attention via telephone, email with ticketing tools
-Resolution of first-level technological incidents (hardware, software, connectivity, access, email, applications)
-Registration, tracking and closing of tickets
-Referral of cases to second level when appropriate
-Support in the operational continuity of users
-Compliance with defined SLAs

Desirable technical knowledge
-Windows operating systems
-Office/Microsoft 365
-Basic network and connectivity support
-Management of help desk tools (Service Desk)
-Use of remote access tools

Key competencies
-Excellent verbal and telephone communication
-Problem solving ability
-Empathy and customer orientation
-Organization and responsibility
-Ability to work independently in remote mode
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