Job Description

ð JOIN THE CANVIA IT TEAM! ðAt Canvia we are looking for a Service Desk Support Specialist with experience, service orientation and desire to continue growing in a leading company in digital transformation. ð»ðð¨ð» What will you do on a day-to-day basis? Provide remote support to users through telephone calls and remote control tools. Diagnose and resolve first-level incidents: hardware, software, access, connectivity and corporate applications. Register, manage and track all cases received per channel telephone and web until closure. Timely escalate cases that require specialized attention, ensuring compliance with SLAs. Document each case in detail in the ITSM tool: diagnosis, actions taken and solution applied. Guide users on the use of technological tools and good practices.ð What profile Are we looking for?Technical graduate in Computer and Systems Engineering, Informatics or related careers.Proven experience in Service Desk or Help Desk support.Use of Windows and Office 365Excel intermediate levelKnowledge in ITSM toolsManagement of Active Directory: user and access managementð Job ConditionsModality: 100% RemoteSchedule: to be coordinatedð What do we offer you?Remuneration according to the marketEntry to full payroll from the first dayPayroll benefits according to lawHealth insuranceConstant trainingð Modality: Remote work from any locationð ¡Join a team that values your experience and encourages you to continue growing!ð© Apply now and be part of Canvia.By applying for this vacancy, you expressly authorize AI INVERSIONES PALO ALTO II S.A.C. to process your personal data in order to manage your participation in the selection process, in accordance with Law No. 29733 – Law on the Protection of Personal Data and its Regulations.Please mention the word **SEXY** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.