Job Description

Job Description
The position requires efficiently resolving technical issues reported through the support system. Bugs in Laravel and Vue.js based applications will be investigated, debugged and fixed.
Responsibilities:
Investigate, debug and provide solutions for errors in Laravel and Vue.js based applications.
Collaborate with support and the product team to ensure ticket resolution and maintain clear communication with users.
Understand and prioritize tickets considering the needs of the business and user base.
Maintain and optimize existing code to improve performance, scalability and reliability.
Document technical solutions and contribute to the creation of a knowledge base for recurring problems.
Escalate and collaborate with the development team to solve more complex problems when necessary.
Requirements:
Experience in Laravel, PHP and Vue.js.
Experience resolving technical issues in a customer service environment.
Knowledge of database management (MySQL, PostgreSQL, etc.).
Ability to manage remote servers.
Problem-solving skills and autonomy to work in a remote environment.
Communication skills, able to translate technical solutions into a language understandable to users.
Ability to work as a team.
Proactive attitude and passion for learning and improvement.
Experience in DevOps, Docker, CI/CD pipelines or automated testing practices will be an advantage.

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