Job Description

As our Inside Sales Team Leader, you will lead the team responsible for converting inbound enquiries into qualified appointments for our field sales team. Your work will directly impact new client growth, sales performance, and our geographic expansion across Australia.You will manage an established team of 6–8 inside sales representatives based in the Philippines. The team follows up with inbound enquiries, qualifies prospective clients, and schedules phone consultations or in-home visits with our field sales team. Success in this role is measured by the number of appointments booked and downstream sales conversions.The ideal candidate has experience leading inside sales, SDR, appointment-setting, telemarketing, or call centre teams in a performance-driven environment. This role is best suited to candidates based in Southeast Asia who have experience leading Philippines-based teams and working with companies based in Australia, the United States, or the United Kingdom. Experience living or working as an expatriate is highly desirable. Candidates must be able to work during Australian business hours.Your ResponsibilitiesDevelop, train, and coach inside sales representativesConduct regular one-on-one coaching sessions, performance reviews, and sales training sessionsMonitor and improve key performance indicators, including lead response times, appointment booking rates, and sales conversionsCollaborate with marketing and field sales teams to improve handoffsBecome an expert in Australia’s aged care system, home care funding, and The CareSide’s service offering so you can effectively coach the team and improve salesYour Background2+ years of experience managing sales, SDR, BDR, or call centre teamsExperience coaching sales representatives using KPIs and performance metricsExperience managing remote teamsStrong understanding of consultative selling and buyer psychologyExcellent verbal and written communication skillsAbility to analyse data, identify bottlenecks, and improve processesPlease mention the word **RESTRUCTURING** and tag RODguMTk4Ljk5LjE0Mw== when applying to show you read the job post completely (#RODguMTk4Ljk5LjE0Mw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.