Job Description

Laureate, a corporation with an international presence, whose purpose is to provide access to affordable and high-quality education, through our institutions UPC, UPN and Cibertec, serving more than 200 thousand students nationwide.\nContribute to the team that promotes the development of the country through education!\nWe are looking for a Student Enrollment Assistant - UPN Breña Headquarters\nMISSION OF THE POSITION\nMISSION: \nProvide support operational to the enrollment process of regular students of the regular undergraduate and EPE undergraduate courses, ensuring timely, orderly and focused attention on the established guidelines. Carry out administrative activities, record information in institutional systems and contribute to the continuity of the process during all its stages.\nTRAINING (I= essential D = desirable)\nTechnician, Graduate, Bachelor of Administration / Communications / Computer Science\nKNOWLEDGE (I= essential D = desirable)\nManagement of MS Office at (intermediate) level\nKnowledge of administrative and/or academic processes.\nBasic management of institutional student service platforms (Zendesk u others)\nEXPERIENCE (I = essential D = desirable)\n01 year of minimum experience in customer service\n01 years of experience in executing operational processes in high demand contexts.\n06 months of experience in academic or administrative environments.\nRESPONSIBILITIES AND FUNCTIONS OF THE POSITION\nResponsibility - What do you do?\nDetail - How and why do you do it?\nCarry out the process of Enrollment.\nExecutes operational activities of the regular Undergraduate and EPE enrollment process.\nAttends to virtual procedures related to the enrollment process.\nExecutes CAPP and individual projection on institutional platforms.\nRegisters enrollment permits.\nRegisters Enrollments on institutional platforms.\nProvides clear guidance to the student on the enrollment process, deadlines and steps to follow. \nRecords, updates and maintains traceability of the attention, procedures and incidents of the enrollment process.\nProvides operational support during the critical stages of the process (start, enrollment peaks and closure).\nMakes calls to students whose enrollment is impacted by Section Closing or other processes.\nExecutes all types of tasks assigned in favor of the continuity of the area's processes.\n100% remote work\nRotating schedules\n1st schedule\nMonday to Friday from 9 to 6pm\nSaturdays from 9 to 2pm\n2nd schedule\nMonday to Friday from 10 to 7pm\nSaturdays from 9 to 2pm\n3rd schedule\nMonday to Friday from 11 to 8pm\nSaturdays from 2 to 7pm",