Job Description

About the Role
Learning Administrator
India (
Remote
)
Job Description
Essential Duties and Responsibilities:
Customer support and training for client LMS Administrators for support desk.
Identify problems and root causes, taking a consultative approach to assist the client with a resolution.
Assists with upload/publish and testing of e-Learning sources files in the LMS, troubleshoot any related issues (internally and with clients).
Conducts LMS training classes and webinars for clients.
Assists with daily tasks such as sending status reports, responding to client questions, and assisting content team with technical issues.
Document of customer interactions in a CRM/Issue software tracking system by creating, tracking, and resolving cases as well as time involved.
Provide training and support for some international customers in
off
-hours due to time zone differences.
Maintain the integrity of client/learner records and managing user accounts.
Assists clients to make recommendations to improve their online training program through LMS improvements such as setting proper permissions and file structure.
Assist with internal process auditing and innovation of best practices.
Qualifications Required:
LMS experience is preferred.
Transactional data entry processing such as item creation, learning history updates and assignments, with a scripted checklist, within agreed SLA.
Testing new courses with a scripted checklist
Light course troubleshooting/testing
Metrics recording/tracking.
Assisting with creating process documentation/checklists
Review request submissions, look for trending and best practice opportunities.
Preferred Qualifications:
Demonstrated excellent verbal and written communication skills.
Intermediate-level skills with MS Excel, Word, Outlook, etc.
Customer focus – proactively finds ways to exceed customer needs.
Detail-oriented, well organized
Instructor -led/classroom training experience.
Able to communicate effectively in all modes with customers and peers.
Analytical – identifies root causes, corrective, and preventative actions.
Logical, problem solving, troubleshooting skills.
Ability to work in a team environment and take initiative individually.
Directly transferable experience in a similar customer technical support role focusing on LMS use and customer implementation.
Strong attention to detail, ability to multi-task and work independently as well as in a team environment.
Familiar with SCORM and AICC
Demonstrable experience and success in interacting with customers on a regular basis.
Experience with either Oracle iLearning LMS and Cornerstone LMS a plus
Physical Requirements:
Standing, Talking, Hearing, Repetitive Motion (computer work), Sedentary
May require domestic travel to client facilities (offices, plants)