Job Description

Who are we?

We are a growing company specialized in remote professional services for companies in Spain. We work with distributed teams and our own technology, managing more than 100 active clients.

Our goal is to professionalize the operation and offer a stable, predictable and high-quality service experience.

What will be your mission?

Ensure that customer experience, delivery quality and commercial agreements are met in practice, ensuring early detection, control and timely escalation of risks before they impact customer satisfaction, operation or profitability.

This role is the guarantor of the promise to the client, the auditor of operational reality and the person responsible for ensuring that problems do not grow in silence.

What are we looking for?

A person with:
•\ High organizational skills
•\ Excellent communication
•\ Constant monitoring
•\ Proactivity and sense of responsibility
•\ Ability to handle multiple clients at once
•\ Good criteria for prioritizing
•\ Emotional intelligence to deal with clients.

We especially value:

•\ Experience in B2B customer service
•\ Experience managing multiple accounts
•\ Have worked in remote environments
•\ Basic knowledge of administrative or accounting environments

If you are interested in a role where you can organize, coordinate and have a real impact on the customer experience, this position is for you.",