Job Description

In our team as a bilingual French customer service representative, you will be responsible for serving users, providing them with the best solutions and maintaining constant knowledge of the client's services or products. \nHere's what you'll do: \nYou'll carefully manage and respond to all inbound and outbound customer inquiries. \nYou will provide excellent service through active listening. \nYou will work with confidential client information and treat it carefully. \nYou will seek to resolve situations with patience, empathy and understanding from the first contact. \nYou will maintain ongoing working knowledge of our customers' products, services and promotions. \nYou will accurately document and update records in required systems. \nThe TOP Team is looking for someone who: \nBe an academic bachelor or higher with availability of time to work. \nWork experience is not required. \nAdvanced French level B2 \nBe a proactive, responsible, empathetic and respectful person. \nLet's talk about benefits: \nSalary: $2,530,000 + legal benefits and bonuses. \nWork from home (Waha) \nCorporate development programs and career plan. \nEmployee fund. \n*Terms and conditions apply. \nThis is what sets us apart: \nWe are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its different cultures in +300 languages ​​and dialects. Certified by Great Place To Work® as one of the best places to work in the country and the world, we continue to lead the way in innovation, always going above and beyond. \nAt TP, we champion diversity, equity and inclusion in every connection. We value the unique perspectives and identities of our clients and collaborators, fostering an inclusive culture where all voices are heard, valued and respected. Our commitment to diversity strengthens our connections, creates meaningful impact, and builds a more equitable world. \nMake a difference with the TOP Team!",