Job Description

THIS IS YOUR OPPORTUNITY TO GROW PROFESSIONALLY AS A PRACTITIONER!\nWe are looking for passionate and motivated trainees/practitioners to join our team at Foundever. This is an excellent opportunity to acquire practical experience and develop work skills.\n Requirements:\n- Be enrolled in a technical or technologist training program.\n- Have full-time availability for internships.\n- Have basic and/or advanced knowledge of the Microsoft package.\n- Proactive, responsible, dynamic, creative student, with the ability to learn quickly.\n Responsibilities:\n1. SOS request management. Carry out the respective management of requests made through SOS. Regarding vacations, schedule changes, etc. You will be in charge of updating the Status of the tickets.\n2. IEX exception encoding. Codify in IEX (WFM Planning Tool) the exceptions recorded regarding: Partial absences, total absences, auxiliary or scheduled activities.\n3. Real-time call monitoring. Monitoring call queues, sending alerts for calls over x minutes or by unauthorized auxiliary agents.\n4. Basic reporting. Updating basic reports, which consist of downloading the information, pasting it into a file and updating a couple of formulas or refreshing a Pivot.\n5. Real-time monitoring. Monitoring the status and use of agents' auxiliaries.\nType of contract: Learning contract.\nWe offer:\n 100% of the SMMLV + EPS + ARL + Pension + Severance + Connection assistance.\n Total: $2,000,000 per month.\n Hours: Monday to Friday from 8:00 a.m. to 5:00 p.m. to 6:00 p.m. with weekends and holidays off.",