Job Description

About the role
Title:
Recovery Case Manager, EPRR
Location:
Remote, United States
Department:
Programs
Job Description:
identification
2026-4241
category
Programs
Position type
regular
Location: Location
US-remote
Work organizers
Hybrid
Minimum Base Salary
USD $45,200.00/Year.
Maximum Base Salary
USD $56,500.00/Year.
Overview
Church World Service (CWS) is a nonprofit faith-based organization that transforms communities around the world through just and sustainable solutions to hunger, poverty, displacement, and disasters. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability, or veteran status in employment or the provision of services.
CWS local offices work with refugees and immigrants to provide services to communities in need. We are a highly motivated team, mission-driven and eager to create a welcoming place for all neighbors. CWS is a fun and supportive organization, with competitive salaries and benefits.
About CWS
Imagine waking up every morning with the opportunity to change someone's life. Imagine knowing that your efforts will benefit both your career and those of our neighbors around the world. At CWS, our team knows they make a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees, or unaccompanied children... implementing hygiene initiatives in Cambodia or reconstruction projects in Central America... or even connecting remotely from home for fundraising campaigns, grant reporting, or critical communications, you have the opportunity to work toward a world where everyone has food, a voice, and a safe place to call home.
Church World Service works for a world where everyone has food, a voice, and a safe place to call home. Through humanitarian response and recovery programs, staff help individuals and families affected by the crisis rebuild stability and independence.
Purpose
Provide disaster recovery case management to households affected by the 2025 Eaton Fire in Los Angeles County. Support families in housing reconstruction, stability and financial recovery using
trauma-informed practices.
This position is anticipated to be funded through May 2028.
Responsibilities
Responsibilities
Provide disaster recovery case management services for fire-affected homes, including complex or high-barrier cases.
Conduct comprehensive in-person, virtual, and telephone assessments to assess housing, financial, and recovery needs using strengths- and trauma-based approaches.
Develop, implement and monitor individualized recovery plans in collaboration with participants.
Determine appropriate financial assistance, including rental support and recovery financing resources and referrals.
Provide housing navigation support to households.
Identify and address barriers to recovery, including documentation, insurance gaps, contractor access, and service eligibility.
Act as a liaison between households and service providers, government agencies, contractors and non-profit partners.
Build and maintain relationships with long-term recovery groups, community organizations, and recovery partners to expand available resources.
Assist with outreach to identify disaster-affected households in need of services.
Monitor participant progress and maintain accurate and timely documentation in required databases.
Travel throughout Los Angeles County to provide in-person services, including home and temporary housing visits.
Participate in response activations, including case triage and emergency recovery operations.
Perform other duties as assigned to support disaster response and recovery operations.
Ratings
Ratings
Experience working with marginalized populations is required.
Previous experience in case management or social services preferred.
Strong communication and organization skills, bilingual skills an advantage.
Education and experience
A bachelor's degree in social work, public health, emergency management, nonprofit management, or a related field is required; or 4 years of experience in one of these fields can substitute a bachelor's degree.
A minimum of six (6) months of prior work experience in case management or disaster recovery experience is required; Advanced experience with complex cases preferred.
Other skills
Ability to communicate in a culturally responsive and trauma-informed manner.
Strong organizational, problem-solving and conflict resolution skills.
Experience working with diverse and disaster-affected populations in a respectful and sensitive manner.
Computer proficiency, including Microsoft Office and database systems. Smartphone applications.
Ability to work independently and collaboratively.
Positive and solution-oriented approach under pressure.
Bilingual is preferred but not required.
Special requirements
Special requirements
Valid driver's license, reliable transportation, and ability to travel throughout Los Angeles County for field services.
The job will require reference checks, standard criminal background checks, and motor vehicle background checks.
The position functions as a mandatory reporter.
work environment
Hybrid office and field position requiring regular home visits, temporary housing visits, and community partner meetings in disaster-affected areas.
May require participation in emergency response activations.
Benefits
Benefits
CWS offers a competitive benefits package including:
- 403(b) Retirement Plan
- Medical, dental and vision insurance
- Ample paid time off (18 days paid time off; 24 days after 2 years)
- 14 Official Holidays
- 12 days off due to illness (accumulated monthly)
- Life and AD&D Insurance
- Long and short term disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible spending accounts
CWS is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, genetic information, disability, or protected veteran status. Auxiliary aids and services are available upon request for individuals with disabilities.
CWS is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, genetic information, disability, or protected veteran status. Auxiliary aids and services are available upon request for individuals with disabilities.