Job Description

Manage service requests for access credentials to MasTec client systems and platforms.
Support internal (MasTec employees) and external (approved vendor personnel) customers.
Vet service requests based on strict criteria, prerequisites, and requirements.
Collaborate with stakeholders to ensure requests meet processing standards.
Monitor processes, proactively identify issues, and ensure service quality.
Ensure timely and efficient handling of service requests.
Communicate clearly with customers regarding expectations and deliverables.
Maintain accurate documentation, including job aids, access requirements, and troubleshooting guides.
Provide weekly activity reports to management with insights and trends.
Communicate with clients strictly within the defined scope of work.
Share knowledge, best practices, and lessons learned to support knowledge management.
Participate in quality assurance and testing activities as needed.
Collaborate with team members and stakeholders to enhance customer satisfaction.
Candidates must send resume in English.",