Job Description

Job Description
We are looking for a person to support students at BIG school, in charge of managing queries and ensuring a correct experience during their time at the school. The objective is to provide a quick response, sort out incidents and maintain clear communication with students.
Responsibilities:
Ensure efficient resolution of all queries, either directly or by coordinating with other departments to offer a complete solution.
Maintain professional quality communication, ensuring empathetic and effective treatment in each interaction.
Contribute to improvement, identifying trends in queries and collaborating in the creation of self-help resources such as frequently asked questions and guides.
Requirements:
Decisive person.
You have prior experience of at least 2 years in customer service, helpdesk or support, preferably with ticketing systems.
You are an organized and proactive person, with the ability to manage several tasks at the same time without losing focus on the quality of work.
Previous experience in the educational sector is valued.

Salary to receive
€19,000 - €23,000 / year