Job Description

JOIN THE BEST HUMAN TEAM AND BECOME ANOTHER PARTNER!\nWe are Partner Service S.A.C., a leading company providing inbound and outbound services in the Telecommunications sector, with more than 10 years in the market, promoting an exceptional customer experience. Due to our constant growth and development, we are looking for the best talent to fill the position of:\n\nQUALITY MONITOR FOR PORTABILITY CALL CENTER - REMOTE\nSANTA ANITA HEADQUARTERS\n\nWHAT WILL MY FUNCTIONS BE?\nEvaluate the interactions of the telephone advisors, according to the established parameters, ensuring compliance with the quality processes.\nReport the critical cases and findings found in the monitoring, generating the corresponding alerts.\nIdentify critical breaks or errors within the communication.\nProvide feedback to advisors who present critical errors\n\nWHAT REQUIREMENTS SHOULD I MEET?\nComplete technical and/or university studies, in progress or truncated in Psychology, Communications, marketing, Administration or similar.\nMicrosoft office intermediate level\nKnowledge in power point and digital tools.\nHave 6 months of experience as a monitor, quality analyst, quality executive or similar\nKnowledge of sales indicators, desirable in RETENTIONS\n\nWHAT SHOULD MY SKILLS AND SKILLS BE?\nProactivity\nDynamism\nEffective communication\nOrganization and time management\n\nWHAT WILL MY WORK HOURS BE?\nFrom 9:00 am to 6:00 pm, break Sundays.\n\nWHAT WILL MY BENEFITS BE?\nSalary S/1200 + INDICATORS BONUS S/300\nPossibility of pursuing a career line\nCorporate benefits\nTimely payments\n\nTAKE ADVANTAGE OF THE OPPORTUNITY\nJOIN PARTNER SERVICE!",