Job Description

NETCOM\nA 1POINT1 Company\nWE ARE HIRING\nSOLUTION ARCHITECT\nDesign AI-powered solutions that make a real impact.\n\nJoin our global team and help enterprises transform customer engagement, contact center and collections through innovative AI solutions.\nWork Model: Remote / Hybrid\nEmployment Type: Full-time\nPeople Technology Opportunities Without Borders\nGlobal Solutions, Real Impact\nAreas of Focus\nAI & Automation\nContact Center Innovation\nEnterprise Integrations\nMeasurable Business Outcomes\nKEY RESPONSIBILITIES\nSolution Design & Architecture\nTranslate customer business needs into scalable, secure and commercially viable AI solutions.\nGenerative AI & AI Agents\nDesign solutions using LLMs, RAG, AI agents, prompt engineering and governance frameworks.\nVoice AI & Contact Center\nArchitect AI-enabled voice solutions integrating with CCaaS, telephony, IVR, STT/TTS, dialers, CRM and human escalation.\nEnterprise Integrations\nDefine and document integrations with CRM, core systems, ERP, payment platforms, data pipelines and APIs.\nPre-Sales & Customer Advisory\nLead solution discussions, create proposals and work closely with sales and delivery teams.\nRegional & Global Impact\nSupport strategic opportunities and customers across North America, Latin America and Colombia.\nWHAT WERE LOOKING FOR\nBachelors degree in Computer Science, Information Systems, Engineering or a related field.\nStrong technical architecture skills and solutioning mindset.\nPrior BPO / contact center experience is an advantage.\nRelevant experience in solution architecture, pre-sales or consulting.\nTHE IDEAL CANDIDATE\nDeep understanding of AI, LLMs, voice AI, contact center technologies and cloud platforms.\nExcellent communication, presentation and consulting skills.\nCustomer-focused, analytical and collaborative.\nComfortable working in a fast-paced, multinational and cross-cultural environment.\nOur Culture\nA People-First Culture\nContinuous Growth\nGlobal Opportunities\n\nSubmit your resume in English",